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New Member

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3 Messages

Friday, October 8th, 2021 9:00 AM

SIM NOT SUPPORTED FOR MY CONNECTED CAR ????????

i have a range rover 2021 

when i purchased the car came with a simcard for connected car from att 

after the trial data plan expired i did not renew or add more data to it 

it got canceled 

i still have the sim and it still in the sim slot of the car since then never taken out of the slot 

now i purchased an unlimited plan for 12 months from att and tried to activate the plan to use it 

it kept showing sim not supported when i tried to enable the MOBILE DATA setting on my car 

i can still connect the car to my wifi 

but wont be able to turn on the MOBILE DATA 

i called ATT 4 times and they told me to call LAND ROVER

i called LAND ROVER about 7 times and 4 times of the 7 they told me to call ATT 

i got stuck in the middle and have no clue who to call to get help with this ?!?!?!?!?!?

i think the one i should call is MY MOM and tell her all about this so she will give me the best answer as always.

Accepted Solution

Official Solution

ACE - Sage

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118.3K Messages

3 years ago

You need a new SIM card from AT&T if your previous account was closed. 

ACE - Expert

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23.9K Messages

3 years ago

What unlimited plan did you buy is the question?

New Member

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3 Messages

3 years ago

You need a new SIM card from AT&T if your previous account was closed. 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

 
 thank you for your respond 
i contacted att they told me to contact landrover for simcard 
contacted landrver they told me to contact att 
thats the problem 

New Member

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3 Messages

3 years ago

What unlimited plan did you buy is the question?

 
 i got unlimited data connect car plan

ACE - Expert

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23.9K Messages

3 years ago

go to att store and get a new sim card.  quit wasting your time on the phone.  A luxury car company like LR should have better customer service than they are giving.

ACE - Sage

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118.3K Messages

3 years ago

Both dropped the ball here. 

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