Setup account

I just got my phone and I activated it but won't let me setup ne ID

Accepted Solution

Official Solution

Community Support

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225.4K Messages

6 months ago

Hello, Teriam67, we're to help you with setting a new user ID.

Our first recommendation would be to use this resource to create a new user ID.

Go to the myAT&T sign-in.
Select Add a user ID, then Create one now.
Choose the service to register and select Continue.
Enter your AT&T phone number or account number and your billing ZIP Code, then select Continue.
Choose how you want to receive your verification code. Then enter it.
Follow the prompts to set up your new user ID and password. We’ll ask you to set up security questions and answers, accept the Terms & Conditions, and choose whether you’d like paperless billing.

Our second recommendation would be to use this resource to activate your new user ID.

Go to the myAT&T sign-in page.
Sign in with the ID and temporary password we sent you.
Choose a permanent password for your new ID.
Review and accept the AT&T User ID Terms & Conditions. If you have AT&T Internet, you may have to complete some additional steps.

Please let us know if this helps. Thanks so much for reaching out to AT&T Community Forums!

Nelson, AT&T Community Specialist

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