Separate linked accounts

Hello arieleelise, we're here to help you separate your linked accounts.

Try following these steps to remove a linked account from your user ID:

1. Go to your myAT&T Profile. Sign in, if asked.
2. Scroll to My Linked accounts.
3. Choose Remove this account for the account you want to unlink. If you try to remove a canceled account with a balance due, we’ll ask you to make a payment.
4. Select one of these, if asked:

• A secondary user to replace you as the primary user
• No one

1. Choose a new primary contact account, if asked.
2. Follow the directions to remove the account from your ID.

Let us know if this helps. Reach back out to us if you have any other questions.

Jeff, AT&T Community Specialist

Hello,

When I follow these steps I am not seeing an option/button "remove this account." Can you maybe share screen shots or address why I do not see this option?

Thank you,

Ariele

Hello, @arieleelise! We want to help you unlink the accounts.

Let's meet in a Direct Message to further investigate how to unlink the accounts. Please check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

We look forward to assisting you!

Rachel, AT&T Community Specialist

Hello Rachel,

Can you please send me another invitation in the direct message? I was not able to respond before and it seems the chat has timed out/closed.

Thanks,
Ariele

Hello, @arieleelise! We thank you for reaching back out to us.

We would like to further review the account in a Direct Message, please check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

Furthermore, we look forward to assisting you!

Rachel, AT&T Community Specialist