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Rglide42's profile

Contributor

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3 Messages

Thursday, July 28th, 2016 12:32 PM

Rollover

I recieved a new phone 7-22-16. We lowered out usage from 25 to 15 mb. We are already getting noticed that we have used 90% of our alotted time, but in fact should have 20.80 mb left over from last month. Can you please correct?

Accepted Solution

Official Solution

ACE - Sage

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103.9K Messages

7 years ago

Don't know what you were "promised". But if you use more than 15 gigs a month you should have kept the 25 gig plan.  If you change your data plan, up or down, you lose any rollover.

 

 

Contributor

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3 Messages

7 years ago

You get that?

sandblaster

ACE - Expert

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62K Messages

7 years ago

First off, this forum is not customer support. There are only other customers here. Second, if you changed your plan to a lower data level, you lost your rollover. 

kdfederer

ACE - Expert

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12.8K Messages

7 years ago

When ever you lower your data plan, you lose any accumulated rollover.

Contributor

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3 Messages

7 years ago

Not what rep promised ....
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