Ridiculous Hold Times
I’ve been a loyal ATT customer since 2016. It is now 2022. We had three lines open and eventually were able to move my sister to her own line. I’ve been on hold for 1 hour and 45 minutes and there is no end in sight. I originally went to a store location to close down the line and was informed that they were unable to close down lines and forwarded me the correct phone number to call. After almost two hours, Im currently considering fully switching companies. This is UNREASONABLE. Any normal person with a busy life cannot sit on hold for 2+ hours. We sign a contract with ATT with the suggested idea that our business is important. It is more expensive to resign a new customer. I’m incredibly disappointed with the customer service. We live in a capitalist society with a huge variety of companies to choose from. It’s ATT’s job to make their company a better option than any other company and right now I’m wondering why I ever signed up with a company with such little regard for its customer base. My question is simply this, how are you going to improve your system for customer service?