Our Community Forum will be shutting down on June 27, 2024. Please visit att.com/support for all your support needs.
Need help understanding your bill?
L

New Member

 • 

4 Messages

Monday, May 31st, 2021 12:10 PM

Reward Cards - Consumer Compliant

I have received 3 $100 reward cards, we activated them and they are showing a $0 balance. I thought it must be a mistake so I verified all 3 card have a zero balance. We have done nothing but activate them. Also, tried to call customer service but they are closed over the weekends, so instead of being able to use the reward cards for their intended purpose I have some fake plastic until AT&T can figure out what is going on.

Accepted Solution

Official Solution

New Member

 • 

4 Messages

3 years ago

In speaking with AT&T this morning, there is a systematic issues with all cards issued/activated that they are not showing balances. Direction was to check the balance in 24 - 48 hours, and if they still do not show a balance at that time to reach back out to customer service. 

ACE - Sage

 • 

118.2K Messages

3 years ago

You are being a bit over dramatic.  Mistakes happen. 

It can be resolved when you talk to rewards Dept, during business hours which for this holiday week will be Tuesday through Friday.

New Member

 • 

4 Messages

3 years ago

I really appreciate you opinion on this matter, as I assume you know exactly what my financial situation is and that it is not embarrassing to have not one, not two, but three cards declined when I tried to treat my family to something nice. I am aware mistakes can happen, but to have three mistakes happen on three different cards, that would suggest an issue. I am really glad you are here on this forum to diffuse the situation and provide guidance and not belittle people.....

New Member

 • 

3 Messages

3 years ago

Did they ever fix it?

New Member

 • 

4 Messages

3 years ago

Unfortunately, they said to wait 24 - 48 hours and look at the balance again, if it does not show to give them a call. I spoke with them at 7am CST 6/1/21 (today).

New Member

 • 

3 Messages

3 years ago

sounds good then thanks!

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.