Reward Card scam...Big surprise
I received a $200 reward card in-store for trading in my old iPhone for the new iPhone 6. Had no idea the card would expire because no one ever made me aware of that fact, so when it expired I called the number on the back of the card.
After they finally agreed they would send me a new one with the lost funds, they told me it would be received in about 21 business days... That should have been weeks ago. At some point between the time they told me they would reissue the old card and when I actually should have received the new card, I misplaced the old card and cannot find it. So, of course, when I call the Rewards Center, they obviously have no record of my previous calls and cannot look up anything about my reissued card without the old card number. How is that even possible? I know they had to connect to my AT&T account because I told them to send the new card to the address on file.
If anyone has been able to resolve a similar issue, please advise. I'm at my wit's end and am about to cancel all of my services immediately.