Requested cancellation is not processed properly

At&t does send email confirmation to the email on file.  Either your email on file is not current, or you didn't check your emails to see that you may or may not have gotten confirmation of cancellation. Each line does have to be done individually and confirmed.

Phone lines that you intend to port to another service provider should not be canceled. If you want to keep your phone number you have to port it out which cancel service. If you cancel before you port you will lose your phone number.

I do receive email on plan update or billing update, so my email address is correct in the file. When i cancelled att customer support said i will not receive email confirming the cancellation. I double checked my promotions and spam folder and i didn't receive  any email

When i cancelled att customer support said i will not receive email confirming the cancellation

That wasn't right.  And not to be trusted.  

File a Better Business Bureau complaint online. The complaint is forwarded to AT&T upper management and someone will call you 

We're here to assist you with properly cancelling your wireless account,@RajeevSavarimalai.

Thank you @formerlyknownas for the response. 

We want to help you checkto see  if your account is scheduled for cancelation, and if not, we'll be happy to do so for you. We want to continue this in a DM, so please check the blue message icon at the top of the screen for our message. We'll be sending you a DM here soo. We look forward to hearing from you.

Marilyn, AT&T Community Specialist

@ATTHelp  one of my problem of getting the line cancelled is solved, but the latest bill includes service fee for current month, which ideally should not have happened. Please look into it.

Hi RajeevSavarimalai, we understand that you are trying to get a credit for service that was supposed to be cancelled!

We want to take a closer look at your credit request. In order to do so, we want to get you into a Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums), please check our message and reply back. 

We look forward to working with you! 

Rhoda, AT&T Community Specialist 

@RajeevSavarimalai

Just an FYI,  your final month's bill is not prorated. So if you cancel even one day into a new bill cycle you are billed for the entire month.

It's SOP.  Required by all providers 

@formerlyknownas agree. But what happened was i did request to cancel two of my line before end of previous cycle and only one was cancelled in previous cycle and one line was let continue to next cycle. That was clearly a mistake done by the ATT customer retention team who perform cancellation. Since there was no communication on cancellation i learnt the mistake by ATT only after one day into the new billing cycle. Now just looking for credit for the mistake done by ATT.