Friday, January 27th, 2023 3:50 AM
how do I remove one of many wireless phone (lines) from my account?
1 year ago
ACE - Expert
There are two ways, either port the number to a different carrier or call to cancel it.
We're here to help get you pointed in the right direction to remove a wireless line, edmeanley.
Special thanks to our ACE, sandblaster, for their great expertise.
Please review the detailed information before removing a line.
Are you sure you want to cancel? Maybe consider one of these options:
For New York and Illinois wireless accounts only: If you ordered service online, you may be eligible to cancel that wireless service online at att.com/myatt. If you don’t already have one, you’ll have to sign-up for an AT&T account to submit an online cancel request.
You also have an option of porting your number out.
Request your Number Transfer PIN close to the time you’ll submit the transfer request to the new provider. You can use a single Number Transfer PIN for all numbers that are on the same account. The Number Transfer PIN will expire four days after you request it. If you need a new one, you can ask for another by following the same steps.
Call *PORT. Follow the prompts to get your Number Transfer PIN sent to you via text. You’ll need your account passcode to generate the Number Transfer Pin when calling *PORT.
Let us know if this information helps. If not, we can offer you more solutions. Thanks for reaching out to AT&T Community Forums.
Nelson, AT&T Community Specialist