Find the perfect gift for the grad in your life with Graduation gifts that connects us from AT&T.
Need help understanding your bill?

New Member


2 Messages

Tuesday, November 23rd, 2021 12:56 PM

Rebate not being applied, link never sent

I posted a question about a new phone rebate that hasn’t been applied despite MANY calls and trips to the store. At & t replied they’d like to help and made my post Private. They also said they’d send a link so they can help, that reply went to someone that was replying to my post. How can I get the help I need???

Accepted Solution

Official Solution

ACE - Sage


117.6K Messages

2 years ago

I assume that what you were speaking of is credits for the trade-in promotion. Trade-in credits don't begin until your third, and in some cases the 4th billing cycle after your trade-in is complete.

You must be on a plan that says 'Unlimited data' in the plan name.  It's required.  You must remain on installments to get credits.  

If this is all done correctly, and still no credits, file a Better Business Bureau complaint online and someone from AT&T upper management will call you 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.