Our Community Forums will be closing on June 27, 2024. Please visit att.com/support for all your support needs.
Need help understanding your bill?
akr199400's profile

New Member


1 Message

Thursday, December 15th, 2022 6:24 PM

Question about ph.lines locked or unlocked?

I was just wondering if an account is active with 4 lines of cell ph.service all new devices .Are all 4 unlocked ??? When on a promotional trade??

Accepted Solution

Official Solution

ACE - Sage


118.3K Messages

2 years ago

Every phone sold by AT&T is locked out of the box until it is eligible to be unlocked.  Since being paid off in full is a requirement, yes all four phones would be carrier locked until they are paid off. If entering into a installment deal for 36 months, that means the phones are locked until they are paid off, or the 36th month installment is complete. 

Once it is eligible I request must be made through the online portal to unlock the phone.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.