Promotion for Trade-in
It was in May, 2023. Place, Costco San Marcos, CA. The issue was a promotional situation where AT&T stated that if you bring you old Cell Phone that was in good working order, you could trade it in for a new Samsung A23.
I went there and talked to the AT&T rep. who was down from LA to help the team on site. She told me that the promo was still active and what I wanted to do. So I turned in my LG phone, in which she took and and gave me my new A23. I filled out all the paper work by giving here all the information in which she filled out on her IPAD.
I went for about 4 months believing that this was a done deal. Recently, we just signed up for AT&T services for our home, in which I was reviewing my Bill and I noticed that I was paying for the A23. I went to AT&T and told them about the deal that I made and they said that that deal never existed and that the LG phone I turned in wasn't acceptable. I feel that I was misrepresented by the AT&T representative and that by charging me now for that deal that was represented to me was a fraud.
I thought the loyality department would mean something in the big picture, but I guess I was wrong. These Cell phone rep's can do or say anything and nobody holds them accordingly. I am one person in this cell phone world, and I can understand the massive numbers involved, but again, the rep. was representing AT&T, the trade was held in a COSTCO, and I feel slighted by this whole thing. I could have purchased a phone somewhere else, I could have done many other options, but now I am locked into the payment of this phone, when I was promised a Free phone. I understand that nothing is really for free, but in this instance, I felt that I was tricked into a payment plan that I didn't deserve!