Phone line was deactivated
I purchased 3 lines and 3 phones from ATT.On 08/28/23 I called AT&T to alert them that one of my phones never arrived and they put in a request to deactivate the phone as lost/stolen. The very next day my neighbor gave me a package that was left on thier porch, it was the phone. I called AT&T and asked them to cancel the deactivation as the phone was found. A few weeks later the phone was deactivated. I call and they reactivate it. This happened a second time a few week later, but this time I spoke to a supervisor who promised me she fixed the issue and this would not happen again. It happened today for a third time but now the line and phone are no longer visible on my AT&T app. I called and spent an hour on hold waiting for a supervisor and then I had to wait all day for a callback. They never called me. I am paying for a service that I can't even use. This is so frustrating. AT&T NEEDS TO DO BETTER!