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EZSTREET82's profile

New Member

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3 Messages

Monday, November 28th, 2022 10:30 PM

Overpayment after upgrade

I have a business account. 6 devices 1 watch and 2 chrome books. I recently upgraded 3 out of the six. I paid off all installments except for 1. I am now being charge for 4 upgrades and 3 no return fees I received 3 upgrade phones and 1 return label as expected. The customer service is horrible over the phone.  It seems like once I ask to.connect to loyalty they mute the call. I say that because it never drops. It just goes silent. I would like to sue ATT for whatever u can for the overcharging. I'm going to kove forward to write who need to.investogate what's been going on with all my over charges prior and currently. This has gone way too far.

ACE - Sage

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104K Messages

2 months ago

If you paid off all the devices, your account would show all the devices having been paid off. Have you read the bill?

It would also show any newly upgraded devices with new installments. Is that on the bill?

You say you're being charged non return fees. Did you by any chance pay to upgrade rather than pay off? The answer to that would be on your previous bills which would show installments that still had  months to go. 

Once you've done your homework and know exactly where AT&T has gone awry, file a Better Business Bureau complaint online. The Better Business Bureau complaint is forwarded back to AT&T upper management and someone will call you. At that point you will be able to email your documentation showing what you did, and did not do, and explained AT&T where they may have fouled up

New Member

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3 Messages

2 months ago

I have since spoken to their fb business page and gotten ahold of a rep. There's a long history 9f them.screwing up my bill. In fact, I've since found out that I paid for 4 phones off in Aug and 1 in Oct. They have been charging me for equipment STILL. As far as the upgrade, the sale reps put in for the wrong kind. Instead of trading just the one I needed to, he put me in for upgrades for all 6 lines like a  Doofus. I have the receipt that shows I owed nothing at time of upgrade. The bill went from 525.91 to 2300+. Instead of fixing it I have been advised to pay and they'll credit my account. Of course, I said kiss my (Edited per community guidelines) it's not the same as cash.i just out a stop payment t o. An automatic payment they (Edited per community guidelines)ured me they stopped due to the dilemma. But of course, the charge is still pending even after I call 2-3 days before to give time to do so. 

(edited)

ACE - Sage

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104K Messages

2 months ago

You know you can do all this yourself right? Would take a lot less time to pay off phones online. To upgrade phones online. And then you don't have to worry about someone else messing it up

New Member

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3 Messages

2 months ago

Yes I do. I did in store because the family and I were out shopping. And would.be the first time an sales associate was so thirsty for a sale he didn't pay attention as I thought he did. Receipt vs Account, the paperwork looks more than funny and doesn't add up. They created a ticket but I'm still reporting to BBB anyway

ACE - Sage

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104K Messages

2 months ago

Is this paperwork that you signed? Did you sign something you didn't read? If it looks funny now it might have looked funny on the day of?  

   Back in 2012 I took an old phone to a Verizon store to add service to it. This was a phone my son had previously used, a basic QWERTY texting phone. Out of contract, totally mine. I wanted to loan it to a friend on my Verizon service for a month or two while they were visiting. I handed it over to the young man who put service on it and then handed me the paperwork and receipt to sign with a new phone number on it.

   I looked at the paper and realized he had put the phone on a two year contract despite the fact that I owned it free and clear and brought it in with me. I called him on it, and asked for it to be corrected. He looked exceedingly embarrassed. His manager happened to be close enough to hear, and he stepped in and voided the entire thing.  Then reprocessed correctly. 

      Just reading what I was handed to sign save me a $350 early termination fee which I would have been stuck with a month down the road when I canceled the line.  It would have been very hard for me to prove after the fact that I brought my own phone. 

     People make mistakes.   Some people aren't all that bright, or just don't know what they're doing because they're new. It's your money, and these days you have to watch what other people do with it.

AND

Anything you're putting your signature to is a legal document. If you don't happen to have a lawyer in your back pocket at least have the good sense to read what you are signing and understand that it puts an obligation on you and maybe legally binding. 

If AT&T isn't any help in getting this mess on messed up, you can file a Better Business Bureau complaint which is forwarded to AT&T upper management and someone will call you. You can then send them your messy paperwork and tell them what your account ought to look like based on the transactions that actually occurred. Hopefully they can straighten everything out and issue credits for anything that's not right. 

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