New Member
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2 Messages
Overcharge
Our business was sent a new IPhone a month after we cancelled the order. I have full documentation of that return which was sent to ATT.
The phone was shipped in August, returned in September and Friday, January 27th, our business phones were all shut after AFTER I had spent hours on the phone with Rose on September 8th, Ray on December 6th, Kim on January 9th and Rej on January 17th, each time verifying the phone WAS returned and our account would NOT be suspended.
I was given case #CM20230117_155614150 at that time. Each time I am told the person on the phone cannot issue credits but it would be done within 3-5 business days!
Total time spent on the phone (hours on hold) was well over 10 hours and also reassuring our employees who lost phone connectivity (which they NEED to do their jobs) that we do pay our bills and this was all on AT&T!!!! Now I have to go this route to get the funds we were FORCED to pay credited back to us!
sandblaster
ACE - Expert
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62.9K Messages
2 months ago
Since it is a business account, you should post in the business forum. If they can’t help you there, file an FCC or BBB complaint to escalate to corporate.
https://bizcommunity.att.com
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BarbS
New Member
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2 Messages
2 months ago
Thank you for the input! I will post in the business forum and file complaints!
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ATTHelp
Community Support
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210.2K Messages
2 months ago
Hi @BarbS ,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).
Aayush
AT&T Business Social Media
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ATTHelp
Community Support
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210.2K Messages
2 months ago
Hi @BarbS ,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).
Aayush
AT&T Business Social Media
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