Original owner of Family Plan Account left and now existing memebers can't access the account
There has been a change in account owners for our family plan and the original owner left the plan YEARS ago. While the automatic billing and auto-draft are completed promptly for our account, no one who is currently on the account seems to be able to get any support or access to the account to make adjustments to the existing profile as the account security pin/social/etc were not shifted to one of the other members with devices on our account. We've called support, tried to go online, etc. We don't have the pin and tried all the socials for those still on the family plan. The request to initiate security approval via text must go to some number that is no longer on the account because no one on the plan receives anything when we try to request via account owner number. We have tried EVERYTHING and everything has been a dead-end and we've spend HOURS and DAYS trying to correct this issue.