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Eagdvm's profile

New Member

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3 Messages

Wed, Sep 28, 2022 2:24 AM

One bar

I used to have very good reception at home and suddenly I only have one bar. I’m fading in and out on calls and it’s very annoying. Any ideas what the problem could be? 

ATTHelp

Community Support

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203.6K Messages

2 months ago

We understand the importance of having good reception in your home, @Eagdvm. Let's work together to get to the root cause of why you're experiencing a drop in service. 

 

There could be many things impacting your cell reception like environmental factors, large electronics, phone damage, or your location. Below are a few steps you can take to help improve service:

  • Sign in to our Outage Site to see if there's something going on in the area. ~ If there's something going on, you can subscribe to receive outage alerts. 
  • Use our Coverage Map to check for towers in your area. ~ if you live in a rural area, you may have a weaker signal. This is because the towers are optimized for the town center. This solution to this would be Wi-Fi Calling
  • Reset your network settings. ~ This will help sync your device to the best tower. 
  • Check your SIM card. ~ Dropping your device can dislodge the SIM.
  • Check your surroundings. ~ If you're near larger electronics they may be emitting electromagnetic interference. Turn off the ones not in use. 

Learn more about what could be causing dropped calls and low signal.

 

If none of the above helps, use our Device Support tool to run a real-time diagnostics on your device. Simply scroll to Fix My Wireless and click sign in to start. You can also share the make and model of your device, and we'll come up with a more personalized solution for you. 

 

Looking forward to helping you through this! 

 

Sydne, AT&T Community Specialist

New Member

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3 Messages

2 months ago

According to the AT&T rep I spoke to at the AT&T store, the towers in my area are being updated and it should be complete by the end of the year. Whether or not I can hold out that long without reliable cell service and 5G connectivity remains to be seen. 

Gary L

ACE - Expert

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16.1K Messages

2 months ago

@Eagdvm Coverage is what you're paying for. If they're not covering you where you need to be covered. It's time to move on to another carrier.

If they're willing to give you something in writing that has expectations of when upgrades should be complete, then you might want to take that into consideration (but I don't see that happening). And even in writing, it doesn't mean it's going to happen. Delays happen, but even reasonable excuses don't help you in your situation.

New Member

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3 Messages

2 months ago

I’m leaning in that direction. Each rep I’ve spoken to has had conflicting info, different excuses. 

Gary L

ACE - Expert

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16.1K Messages

2 months ago

@Eagdvm Do you fare any better if you turn 5G off?

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