Nobody seems to want to help me!
On the 20th of October, I stopped by an Apple store to purchase a new iPhone 14. I worked with a salesperson who proceeded to set up a payment plan with my carrier At&t, deactivate my current iPhone 11 and activate the new phone. However, the new phone wouldn't activate for some odd reason and they wouldn't give it to me saying they couldn't get it to activate.
My iPhone 11 having been deactivated wouldn't work and I was told to go to an At&t store to get it activated again. I left the Apple store feeling very confused and frustrated. Fifteen minutes later at the At&T store, I got a new SIM card and my phone worked again.
But, I now had a new payment plan for a phone I did receive. I've told my store to numerous Customer Service Representatives with no success. The new payment plan has gone into force and the old one canceled. But all this for a phone that I don't have. I've gone through supervisor after supervisor for hours on the phone to get it resolved all telling me that they had solved the problem, but they lied, and one even hung up on me. I don't know how to get this issue resolved...anyone have any ideas?