New costumer trying to activate new phones - BAD Instructions BAD Experience ever!
I took the bait and decided to switch carriers. AT&T sent us our new phones with the attached instructions. I live in Hawaii and when I called I got a message saying I need to call between 7am and 9pm CT. I called today and got a recording if I didn't want to hold I can have them call me back; but when I selected to have them call back, I was given the option of either tomorrow or the next 2 days! I called again and this time I decided to stay on hold.
When I finally got someone on the line I am told "thank you for calling, I can help you activate; would you be interested if we go over some products AT&T have to offer while we have you on the phone?". I declined and asked to help with activation and was told I would have to go to the website to do so. (Edited per community guidelines)! She tells me I had to call them so they could tell me the website to go to in order to activate my phones. Bad instructions to begin with and worst customer experience for someone that they just got their business with!