Never received $300 reward card!

I was able to resolve it through customer care.

I called customer care after I called the rewards center. Before you can speak with anyone in reward center, the wait time is super long!!! And the reward center representative was not helpful at all!!! She told me that my services was not within the promotional time frame and for me to call customer care if I believe this was a mistake. I called att’s customer care phone number 800-288-2020. Told them what was going on and they looked and it did not match up with what the reward center was saying. So customer care personally contacted reward center and straighten everything out for me. I got my card within 2 weeks. But it did took me 2-3 hours of waiting on the line.

No, I didn’t call the reward center again. Customer care called for me instead since reward center was making it hard. Reward center takes forever to answer calls and they don’t know what they’re doing.