Hurry! Find the perfect gift today! Everyone gets our best deals on any smartphone!
Need help understanding your bill?
mpyron5674's profile

New Member

 • 

2 Messages

Thursday, June 15th, 2023 1:59 PM

Need Phone records or payment from 2018-2022

Good Morning, I am currently in litigation and need to provide records proving I have provided my son's mobile phone service and purchased devises for them. I have spent several hours on the phone with customer service, was sent to a Corporate ATT store by ATT customer service agent. One customer service agent I spoke with did send no less than 20 separate print outs of the same year....a year I did not even request. My trips to the corporate store were useless as they can "see" the device history but are unable to print.  Obtaining this information is essential.  Please advise.   

Accepted Solution

Official Solution

ACE - Expert

 • 

64.7K Messages

6 months ago

Going to a store is pointless. The only way to get bills older than what is online is to call and request bill reprints. The reprints are then US snail mailed to you, not emailed. There is a $5 charge for each reprint. 

New Member

 • 

2 Messages

6 months ago

I certainly wish the agents on the phone would have said this instead of sending me in circles. 

Not finding what you're looking for?