my ex set up my login

Hi Vicniole0312022, we are here to help you sign in to your account!

If you do not have an AT&T User ID (formerly known as Access ID), navigate to create your ID now>Go on the article provided to get your user ID. We also recommend creating a strong and secure password during the process. Save your password on your phone if you want to use your fingerprint to sign in to the myAT&T app. You can also text the word myATT to 556699 from any device. We’ll send you a link so you can download the app.

You can recover your ID if you already have it set up or reset your password online. Go to Forgot ID or Forgot password and follow the prompts. Lastly, check out our troubleshooting sign in FAQ  page to get tips for solving your login concerns for your AT&T accounts. 

If this doesn't help, let us know if you are authorized user of the account, so we can bring you in private and assist you with your account inquiries. 

We appreciate you reaching out to the AT&T Community Forums!

Rhoda, AT&T Community Specialist

unfortunately only your ex can login