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Mobile hotspot data goes against main mobile data plan
We have an unlimited plan with each line having an additional 15gb of mobile hotspot data. After turning on mobile hotpspot on the phone, connecting a device to the mobile hotspot the data is logged against the mobile data plan and not the 15gb mobile hotspot data.
ATT Customer service said the solution was to turn off mobile data and turn on the hotspot, but that turns off the cellular data connection and the hotspot data does not connect.
Hoping someone knows the solution?
ACE - Sage
3 years ago
whoever explain to you that the hotspot data is in addition to the base plan was incorrect. If you have unlimited extra, your premium data INCLUDES 15 gigs of hotspot data. It’s not ‘in addition to’
If your hotspot data is not being counted against your 15 gigs of hotspot data, that theoretically means you could exceed 15 GB. Another words this benefits you.
ACE - Expert
3 years ago
15 GB in addition to what? Unlimited + 15 would still be unlimited.