Need help understanding your bill?
Dvet27's profile

New Member

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2 Messages

Monday, November 28th, 2022 8:35 PM

Mobile Data

When i am viewing my text messages on my bill sometimes there is no number just a date and time why is there no number?  How do I find out who texted me on that date and time. It just says mobile data.

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Official Solution

ATTHelp

Community Support

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207.2K Messages

2 months ago

We are here to help you with your mobile data concerns, @Dvet27.

 

When you check your wireless usage, data and text are combined into one usage report. This is where you are able to see any phone numbers that text messages were sent to or received from, but for data usage there will not be any phone numbers shown because it is simply showing that data was used for the line on your wireless account that you selected.

 

To view your wireless usage:

  1. Go to Usage.
  2. Select the bill period you want to view.
  3. Choose your service type:
    • Wireless-only service: Look in the Usage by number section, find the device you want to manage, and select View more usage details and options. Then choose See data, text, and talk logs.
    • More than one service: Look in the Basic plan usage section, find the device you want to manage, and select View usage details. Then choose how you want to view your details.
  4. Select Download, then choose CSV or Excel. (Don’t see these options? Use the forward arrows to get to the last page. Once you see all your records, you can download them.)

We update your usage reports as quickly as we can, but sometimes your usage info may be unavailable or delayed.

 

Try this and let us know how it goes!

 

Clarissa, AT&T Community Specialist 

 

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