
New Member
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3 Messages
Mobile data stopped working in my area
A few days ago our mobile data stopped working. We are no longer able to use imessage or any apps. We can make calls but thats pretty much it. It's an AT&T problem, possibly with a tower and not our phones...same goes for our neighbors on ATT plans also. I have called att support and they tried troubleshooting our devices and resetting network settings but that is not the issue. Where do we report this?
ATTHelp
Community Support
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221.2K Messages
8 months ago
Hello @khubier, we understand how important it is to be able to have data.
In this situation, the connection could be affected by a tower near you or a setting within the phone. First, we recommend checking to see if there's a service interruption in your area.
Then, you can try logging in to receive personalized troubleshooting.
If you're still experiencing this, please let us know the following details:
We look forward to hearing from you.
Kristin, AT&T Community Specialist
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khubier
New Member
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3 Messages
8 months ago
We have 2 bars, LTE. We are able to call and send text messages but cannot send iMessage, use apps, safari, etc...it says check internet connection.
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khubier
New Member
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3 Messages
8 months ago
I have checked service interruption in my area again and still shows no interruption...but it's still nothing...
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ATTHelp
Community Support
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221.2K Messages
8 months ago
This is not the experience we want you to have @khubier.
We want to get you into a DM to take a closer look into your wireless service. Check the message icon in the upper right-hand portion of the page and reply.
In the meantime, gather your account information, and we'll get started working towards a solution.
Thank you.
Whitley, AT&T Community Specialist
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