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khubier's profile

New Member

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3 Messages

Tuesday, January 31st, 2023 3:51 PM

Mobile data stopped working in my area

A few days ago our mobile data stopped working. We are no longer able to use imessage or any apps. We can make calls but thats pretty much it. It's an AT&T problem, possibly with a tower and not our phones...same goes for our neighbors on ATT plans also. I have called att support and they tried troubleshooting our devices and resetting network settings but that is not the issue. Where do we report this?

Community Support

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232.9K Messages

1 year ago

Hello @khubier, we understand how important it is to be able to have data.

 

In this situation, the connection could be affected by a tower near you or a setting within the phone. First, we recommend checking to see if there's a service interruption in your area.

 

Then, you can try logging in to receive personalized troubleshooting.

 

If you're still experiencing this, please let us know the following details:

  • Are you able to send texts and use apps when your device is connected to Wi-Fi? That way we know if we need to take a closer look at a tower nearby.
  • How many bars of signal do you have showing at the top of your screen? That will let us know if it's something within the phone.
  • What exactly happens when you try to use an app or send a message, do you receive a specific error message? That will help us determine the next step.

We look forward to hearing from you.

 

Kristin, AT&T Community Specialist

New Member

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3 Messages

1 year ago

We have 2 bars, LTE. We are able to call and send text messages but cannot send iMessage, use apps, safari, etc...it says check internet connection.

New Member

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3 Messages

1 year ago

I have checked service interruption in my area again and still shows no interruption...but it's still nothing...

Community Support

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232.9K Messages

1 year ago

This is not the experience we want you to have @khubier.

 

We want to get you into a DM to take a closer look into your wireless service. Check the message icon in the upper right-hand portion of the page and reply. 

 

In the meantime, gather your account information, and we'll get started working towards a solution. 

 

Thank you.

 

Whitley, AT&T Community Specialist 

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