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jkbuff98's profile

New Member

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2 Messages

Monday, November 28th, 2022 4:33 PM

Loyalty / Retention Discounts

I have been a customer since 2005 . I wanted to upgrade my plan to unlimited 5G but can get a considerably better plan price at TMobile.

I did an online chat this morning and they told me to call the 800 number and I should be able to get a loyalty diacount of some kind. 

The person I spoke with did not seem to understand what I was asking for.  She told me that I could lower my plan cost by going to a 4GB plan. When I again explained what I was looking for she came back with the same suggestion. I asked to speak with someone in loyalty and she told me she dealt with loyalty and again suggested the smaller plan. 

I really don't want to leave AT&T but am frustrated. Any suggestions as to how to reach someone in loyalty or if there is any possibily of getting a loyalty/retention discount.

Accepted Solution

Official Solution

ACE - Sage

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104K Messages

2 months ago

There are no retention or loyalty discounts off service.  They aren't even offering anything on phones since the trade-in deal is available to existing customers with an eligible phone. And there are even offers for existing customers on slightly older models without a trade in. 

All of the current plans are quite reasonably priced, and nearly on par with both Verizon and T-Mobile. They only difference is T-Mobile rolls in the taxes and AT&T and Verizon do not.

AT&T's lowest cost unlimited plan is $50 with autopay and paperless billing discount. It is deprioritized, no hotspot, and one phone, no tablets, no watches.

You might want to ask people in your area how T-Mobile works. T-Mobile is absolute trash in my area. I actually live in a gigantic T-Mobile dead zone.  They're pretty good for urban in many places. But there are people in some urban areas which still complain about dropped calls and slow data.   And then the lack of security... 

MicCheck

ACE - Expert

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12.7K Messages

2 months ago

As far as I know, they no longer offer retention discounts. In the past, they've had free phone offers with a contract, but I'm not sure they are doing that anymore, either.  Depending on the plans you're looking at and the number of lines, AT&T's not drastically most expensive for more people. 

Keep in mind, price shouldn't be the main criteria; you need to have service. T-Mobile has improved a lot, especially with regard to 5G, but their coverage still isn't parallel to AT&T (or Verizon), in my opinion (as a T-Mobile customer). If you talk to others in your neighborhood, workplace, etc., and determine everyone with T-Mobile is happy with their service, then it makes sense to factor in price. If not, then price doesn't matter. There's no point in paying a penny if you're not able to use the darn thing. 

If you want to switch to T-Mobile, then just do so. Don't try to beg for a temporary discount that won't matter in the long run, anyway. 

(edited)

sandblaster

ACE - Expert

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62K Messages

2 months ago

if there is any possibily of getting a loyalty/retention discount.

No,ATT does not do loyalty discounts on plans. At best, they will offer a discounted phone but that comes with a 2 year service contract. 

New Member

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2 Messages

2 months ago

Thanks for the info , the TMobile plan is 105.00 a month for 3 lines fees and taxes included so it is a pretty significant difference from 150.00 plus fees and taxes . We do have good coverage where I am from all of the major carriers .  That being said , I’m still inclined to stay with AT&T. 

ATTHelp

Community Support

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207.2K Messages

2 months ago

Hello, @jkbuff98. Thank you for reaching out with your concerns. First we want to thank you for being a part of the AT&T family. We would love to have a conversation with you in private, to address any concerns or questions you may have. Click the message icon in the upper right corner and reply.

 

We look forward to speaking with you!

 

TT, AT&T Community Specialist

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