Loyalty / Retention Discounts
I have been a customer since 2005 . I wanted to upgrade my plan to unlimited 5G but can get a considerably better plan price at TMobile.
I did an online chat this morning and they told me to call the 800 number and I should be able to get a loyalty diacount of some kind.
The person I spoke with did not seem to understand what I was asking for. She told me that I could lower my plan cost by going to a 4GB plan. When I again explained what I was looking for she came back with the same suggestion. I asked to speak with someone in loyalty and she told me she dealt with loyalty and again suggested the smaller plan.
I really don't want to leave AT&T but am frustrated. Any suggestions as to how to reach someone in loyalty or if there is any possibily of getting a loyalty/retention discount.