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Julie1960's profile

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Monday, January 30th, 2023 5:47 PM

Looking for a physical address for AT&T's Corporate Office.

I am looking for a physical address to send an unauthorized account cancellation request. 

An unauthorized Wireless account was opened up in our Company name, we found out when we received the initial statement, complete with contracts that have not been signed.  I imeediately called the 800 number on my statement, (800-288-2020), and was told to call 800-581-4741, they told me to call 800-288-2020.  I told them I just did and they told me to call this number.  Then I was told to call the Global Fraud Management number, however, you cannot speak to anyone there.  They give you a link, which I logged onto and submitted a claim.  I just got an email saying my fraud claim has been closed and we are responsible for these unauthorized charges.  This is absolutely ridiculous, at the very least AT&T should cancel this account without me, (the victim), having to jump through hoops that lead right back around to the first hoop again.

ACE - Expert


23.7K Messages

1 year ago

File an online complaint with the BBB. That will go straight to Corporate and someone from the Office of the President will contact you. They may be able to help. Keep any and all correspondence that you have from AT&T and a record of your attempts to contact AT&T Fraud. It's either an accident (information applied to the wrong account) or potential identity theft. Keep a close eye on account information associated with your business, just in case.

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