Long term California customer of AT&T mobile and home bundle - account cancelled today - Ive had a COVID hardship
I was told CA was protected it would stay - turned off today
Due to business shutdown during COVID I, like many were laid off of work. Found a few jobs off and on but Ive been drowning this whole pandemic. Lots of local and government assistance available and I have pending applications that would help WHEN I am approved(not if, I meet more than one requirement for each)!
Mobile account services were cancelled today! AT&T has not been helpful in getting payment arrangements together; the site stalls my cell phone with the AT&T app and online services never load the page. I have a large bill being a single mother household of 7 kids from 7-21 years old, 6 lines and phones total - disconnected without prior notice that California no longer protects shut off and they will not honor this any longer
I have been transferred back and forth between departments repeatedly without proper introductions using the chat feature(my only way of communication with them!) left to explain issues to yet another person time and time again. Chat ended intentionally by a supervisor named Nicholas who would not give me this number or location AFTER my service was restored by an agent that requested I restart my device - transferred to IT for technical support to have this supervisor offer no help!!.
they even asked for a good call back number should the call be disconnected.!? Super frustrating. I have literally spent HOURS (11am-3pm) trying to get things sorted out; no options other than paying in full(!) without any results, referrals or a kind word!!.
It seems that my customer loyalty, multiple line account service will just have to go to collections because they make no options for me - they'll get their money either way and I am left to pick up these pieces for the next few years when this is in default - DUE TO COVID.
THIS IS GOING TO BE POSTED EVERYWHERE - ALREADY SENDING THIS TO MY LOCAL NEWS STATION FCC COMPLANT IS MOST DIFENATLY NEXT WITHOUT A DOUBT --- ANY OTHER FOURMS OR SUGGESTED SITES TO REPORT CONSUMER THEIVORY DURING COVID!!!?
1 year ago
I have gone here to file a complaint.
ACE - Expert
1 year ago
Here are the policies that apply to everyone:
Covid relief ended last year (6/21). It did not forgive any bills, merely delayed them. (Edit: The California moratorium ran from Jan.-March 2021)
Payment arrangements must be made BEFORE the account is past due.
The entire balance must be paid in full to reinstate service.
I'm not sure how this is "consumer thievery" It is company policy but go ahead and file a complaint with the BBB and/or contact anyone on your list. You might get a sympathetic ear.
ACE - Sage
1 year ago
So it's been two years of this, and it didn't occur to you that this was all going to snowball and you might need to look for cheaper service?
7 kids but at least one of them, probably more than one are old enough to get a job and pay for their own cell service. Or at least contribute to the family bill.