Lied to When I ordered my service
On April 15th I ordered Direct Tv along with an unlimited plan from AT&T. The S9 Galaxy was ordered and 4 days later it had not shipped yet so we went to the store and picked one up.
During this process I learned that I had been lied to on the phone about the promotions and costs associated with my new account. Below is what I was told and I feel is what AT&T needs to stand behind. I would encourage you to review the phone conversation for this order to make this right with me.
- The Galaxy S9 was going to be free to me. She explained the cost would be a debit and credit on my bill for 30 months. After talking with others I have learned that the Galaxy S9 is not free but ½ off. Again, Not what I was told on the phone.
- Costs – I was told the unlimited plan with the hotspot was $45 plus $20 access fee. After talking with someone last night I found out the cost is $90 instead of the $75.
- Hot spot – I was told on the phone 18gig and it is actually 15gig.
I would have never entered into this agreement knowing I was going to buy the phone, even ½ of it. The costs do not align with what I am willing to pay and I feel I was mis-lead for this salesperson to get the deal. All of this does not sit well with me and I feel I have gone through a great deal of work not only to get your service but get rid of my old service along with telling everyone my new number. I have hours invested in this change process to only find out I was lied to.
I am hoping this letter finds someone in the right position at AT&T to be able to take action on this mistake.