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dlmayo343's profile

New Member

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2 Messages

Fri, Aug 12, 2022 3:39 PM

Late Trade in of Iphone

I was supposed to trade my iphone in within the 30 day time frame.   I got very sick and did not make it back to the store within that time.  I called the trade-in company and explained the issue with them and they said they would extend the deadline.  However, when I went to trade my phone, the ATT store said that there was no way for them to confirm that I was granted the extension and so they could  not guarantee that I would get the full promotional amount and could possible just get the ATT turn in amount, which was $35.00, (Apparently the actual trade in company is a third-party, not ATT). $35.00 as opposed to $700 - big difference.....how to a get this taken care of.  I've spent hours upon hours on hold.....

MicCheck

ACE - Expert

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12K Messages

1 دقيقة مضت

The company the accepts the phones doesn't have the authority to change the terms of AT&T's promotion. No matter how legitimate the reason, AT&T bending the rules doesn't happen, at least not except in the rarest of cases. 

Your best bet is to file a complaint with the BBB. Those are handled at AT&T corporate and those people are the likeliest to have the authority and ability to help you out. 

New Member

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2 Messages

1 دقيقة مضت

I guess that’s going to be the direction I’m headed, thanks for your response. 

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