Need help understanding your bill?
Flatlande's profile

New Member


3 Messages

Sunday, July 17th, 2022 3:54 AM

large Bill credit for new wireless account

My first bill for ATT smartphone was $99 which I gladly paid in timely style... then today, before the end of cycle, I was given a large bill credit for $129 and NO cause spelled for it .....Has any one got a notion what the future holds for me and the corporation?

Accepted Solution

Official Solution


Community Support


210.4K Messages

8 months ago

Hello Flatlande, we understand how important it is to view your bill.


Please allow me to assist. Let's meet in a Direct Message to review your bill. Please check your Direct Message Inbox, which is the chat icon next to the bell icon in the upper right corner of the Forums page.
In the meantime, you can access bill with myAT&T.
  1. Go to Your bill.
  2. If you have more than one service, choose the bill you want to view. Your previous bill activity and current bill will display.
  3. Expand sections to see more details.
      • To pay your bill, select Make a payment.
      • To see a copy of your paper bill, select View paper bill.
      • To view up to 16 previous bills, scroll and select Payments > More payment history.

Want to view your bill on your mobile device? Get the myAT&T app. Text and data rates may apply for download and use.

Looking forward to speaking with you.
Carlton, AT&T Community Specialist 

ACE - Sage


105.4K Messages

8 months ago

Read the bill, expand the + signs.  It may explain the credit. 


ACE - Expert


12.9K Messages

8 months ago

The explanation might be on the next bill. 

You only have to pay what AT&T says is due. If it makes you feel better to continue paying the regular amount in case the credit is clawed back, that's OK too, but you're basically just giving AT&T an interest-free loan.

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