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had_vbaadexprnc's profile



1 Message

Sunday, November 30th, 2014 9:54 PM

Issue while using Promo code on Accessories

I recently booked an order with AT&T by transferring my number from Sprint to AT&T along with buying iPhone 6 Plus in the same order. The chat agent gave me a $75 off accessories Promo code.
I did check with the agent if I can use this promo code later. I did not want to use it while booking my order.
Agent confirmed that I can use it later. This happened 2 days back.
Today I was trying to order few accessories, but the Promo code was not recognized.

I was trying to get this issue resolved on phone/chat. Nothing seems to be working.
Support team tells me that I can only use the Promo code while booking iPhone order.
The only reason why I did not do so is because the agent clearly told me on chat that I can use it later.
Agents on chat say that this has to be handled by sales rep.
Then I called sales team at 1-800-331-0500, who said it has to be fixed by chat team since the Promo code was given by chat team.
I spent 3-4 hours this morning on chat and call.

Am a new user trying to join AT&T family and my first experience makes me question my decision of moving to AT&T.


Can anyone tell me how do I escalate this issue? Whom should I mail to? Do I need to get in touch with Consumer court? Is there a separate forum that can handle such issues.


Personally, It has been a very bad experience for me.



581 Messages

9 years ago

Hi there @had_vbaadexprnc. Thanks for your post.  We are sorry for the experience you have had in trying to get this resolved.  If you could, please click here and a private message window will open up.  In that message, please include your name, contact number, email address, account number and a good time for you to be reached.  Please share the details from your post as well.  We have a great team of managers that monitor that mailbox and one of them will contact you directly within 48 hours of receipt of your message.  Thanks again for posting and we hope we can help get this resolved to your satisfaction. 

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