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New Member

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193 Messages

Friday, November 11th, 2022 9:49 PM

Closed

Is "Your AT&T account still has a balance due" a scam?

Just got email from "AT&T Account Management" <[email scrubbed]> that implies that I still own some money (even I the account set up to do it automatically). The email has link to pay online or make call to 800-288-2020. Is it a scam?


I would discard this e-mail as a fraud but it has some private details I can only see on my bill. Looks like AT&T's customer info database is compromised.

ACE - Sage

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104.2K Messages

3 months ago

This is easily resolved, login to your online account and see if it says there is a balance due.

It has been drilled into us in the past few years that you never, ever, respond to an email which may be a phishing attempt. 

However that doesn't mean you shouldn't do your own homework and make sure that everything is okay. I get notifications on my Amazon account all the time. They're always fraudulent. But you better believe I go check and make sure that somebody hasn't ordered a $900 phone

async

New Member

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193 Messages

3 months ago

scrubbed email is "update"+at+"account.att-mail.com"

sender's IP address is 13.111.172.112

(edited)

async

New Member

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193 Messages

3 months ago

> This is easily resolved, login to your online account and see if it says there is a balance due.

I did. The problem I'm pointing at is that private details of customers are exposed.

async

New Member

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193 Messages

3 months ago

FWIW, My bill has no due date since AT&T changes it automatically, but e-mail contains explicit (and different) due date. Account via web site has no balance, but e-mail says it does. Four digits of the account number looks like a match.

sandblaster

ACE - Expert

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62.2K Messages

3 months ago

Your bill always has a due date though it may not explicitly be listed if you have autopay. Your due date is fixed at 21 days after the start of your bill cycle. Whether or not that email was legitimate, I don’t know but att-mail.com is a legitimate att domain if the email actually came from that domain and wasn’t masked.

async

New Member

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193 Messages

3 months ago

> I don’t know but att-mail.com is a legitimate att domain if the email actually came from that domain and wasn’t masked.

Let's assume it is legitimate. Why do I see the balance $0 and it says that it was autopaid last week, though I'm receiving an e-mail from AT&T saying that some random balance (not even what I pay monthly) has to be paid in couple of days?

sandblaster

ACE - Expert

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62.2K Messages

3 months ago

It could just be an email generated in error.

async

New Member

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193 Messages

3 months ago

> It could just be an email generated in error.

No kidding. I expect an apology and a sizable gift card to fix this error.

The e-mail is not implying that it could be a mistake. In fact, it says "*If you choose to speak to a rep to make a payment, you'll be charged a Payment Convenience Fee." -- basically "shut up, we are always right."

sandblaster

ACE - Expert

 • 

62.2K Messages

3 months ago

Well of course an email generated in error isn’t going to imply it was generated in error. The language about paying through an agent is standard. You pay a conveniencefee if you pay through an agent. No fee if you pay through the ivr system or online. That applies to any payment. Don’t hold your breath on that gift card but maybe ATTHelp will reply and apologize.

New Member

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1 Message

2 months ago

I received the same e-mail.  Two months in a row actually.  I do not have a balance due per my online account either and have automatic payments so I also have no idea what this is. It says I owe $30?

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