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navy2001's profile

3 Messages

Wednesday, September 27th, 2023 1:19 PM

Is this legit?

I got an email and phone call from this email address: [email scrubbed] about an account that was closed 10 years ago. The caller knew my maiden name and addressed me by that name since that was the name on the account.

Again, this account is 10 years old.

Thanks for your help!

Accepted Solution

New Member

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116 Messages

2 months ago

Sounds fishy. If you had an overdue account with AT&T, it would have been in collections a long time ago. They wouldn't wait 10 years.

ACE - Master

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9.1K Messages

2 months ago

What are you asking?  Someone likely stole that information in a data breech and is trying to scam you.  It seems extremely unlikely that AT&T would dig up an account closed 10 years ago and contact you.  Just ignore it.

3 Messages

2 months ago

Thank you for your response. I appreciate it!

New Member

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116 Messages

2 months ago

@navy2001 

What was the reason for the call? What did they want?

3 Messages

2 months ago

I think he wanted me to pay it. But when I asked for a paper copy of this bill to be mailed to me, he flaked and acted like the email was sufficient and couldn't send me a paper letter in the mail. So I hung up.

Community Support

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225.4K Messages

2 months ago

Hello @navy2001, we're here to help you.

We suggest that please contact our collection team at 1-800-947-5096 as they will be able to assist you further.

Thank you,
Susan, AT&T Community Specialist

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