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jtbone0's profile

New Member

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2 Messages

Monday, November 28th, 2022 4:50 PM

Is switching to Verizon my best option

I have been a customer since 2009 and currently have 7 Lines with Att. In September I upgraded 3 lines to the new Iphone 14 Pro. One of the lines I upgraded was the wrong line and after receiving the phone and realizing my mistake I went to the local Att store and told them I wanted to cancel the order. They told me I didn't have to do that  since I already received the phone they would just transfer the phone to the correct number. They then activated the number on the new phone which now had 2 numbers assigned to it. After a number of customer support calls they finally got the correct numbers assigned to the correct phones, and all was good, I thought. My Father passed away and I need to cancel his line, when I go onto my account it appears his line is the one that the installment plan got put on while he didnt have a new phone, the number with the new phone is showing eligible for an upgrade now. I called Att and they said that I would have to pay the full price of the phone, losing my $350 credit for the trade in, in order to cancel that line. I explained to them that I would have canceled the order and changed it to the correct phone if their store employee hadn't told me otherwise. After 13 years of loyalty I would have hoped for a better resolution than, "I am sorry there is nothing we can do". 

MicCheck

ACE - Expert

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12.7K Messages

2 months ago

The AT&T rep did the most sensible thing under the circumstances and saved a lot of hassle for you at the time. Unfortunately, a perfectly ordinary scenario ended up with an unusual results since no one could have predicted your father's death and the need to cancel a line. 

File a BBB complaint. Those will get forwarded to AT&T corporate, and if any one can move the installment plan, that's who it will be. 

ACE - Sage

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104K Messages

2 months ago

It is extremely unlikely that they will move the installment if there is a promotion attached and let you keep credits.

Do the math. $350 <  what you pay on your late dad's phone line over 36 months. 

Moving to Verizon will cost you more than $350.  Lots more. 

You will have to pay off all of your AT&T phones and have them unlocked in order to use them on Verizon. The bring your own device credit is only $500. 

  Activation fees,  sales tax, Verizon does cost more, etc.  Switching is never cheap.

    You also lose access to anything stored on AT&T servers. Voicemail messages, any cloud storage.

New Member

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2 Messages

2 months ago

I did as MicCheck suggested and AT&T contacted me and fixed the situation. Thanks for the direction.

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