I need serious help, AT&T stores have lied to me.
I need someone with good experience at AT&T to help me purchase an Iphone 14 Pro, place that phone on my AT&T family plan, and transfer my work cell phone number to the new phone (my company with AT&T has agreed). Numerous stores have lied to me and given me the run-a-round while trying to get this done the last two days. Two AT&T stores told me if my work called AT&T and told them to "transfer billing" to me then I could transfer my number to my family plan and add a line and buy new phone. Neither AT&T store had the phone (IPhone 14 Pro) I wanted so I went to a third store and they told me you can only transfer numbers from AT&T to outside AT&T with a special pin, which I got from my former company, and they also told me I am required to be an authorized employee account user before I can transfer my phone number. Seems like AT&T makes it easier to leave their service than stay with their service, if all that is true. I am now looking at Mint, and TMobile plans since I can't transfer my number within AT&T.
Added text on how they lied to me.