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Misnlink13's profile

New Member

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3 Messages

Wednesday, November 23rd, 2022 12:51 AM

I need serious help, AT&T stores have lied to me.

I need someone with good experience at AT&T to help me purchase an Iphone 14 Pro, place that phone on my AT&T family plan, and transfer my work cell phone number to the new phone (my company with AT&T has agreed). Numerous stores have lied to me and given me the run-a-round while trying to get this done the last two days.  Two AT&T stores told me if my work called AT&T and told them to "transfer billing" to me then I could transfer my number to my family plan and add a line and buy new phone. Neither AT&T store had the phone (IPhone 14 Pro) I wanted so I went to a third store and they told me you can only transfer numbers from AT&T to outside AT&T with a special pin, which I got from my former company, and they also told me I am required to be an authorized employee account user before I can transfer my phone number.  Seems like AT&T makes it easier to leave their service than stay with their service, if all that is true. I am now looking at Mint, and TMobile plans since I can't transfer my number within AT&T. 

Added text on how they lied to me. 

ACE - Sage

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104K Messages

2 months ago

Lied about what? 

New Member

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24 Messages

2 months ago

I don't think anyone lied to you. You're on a business plan and you need to be an authorized user to make any account changes, which includes transferring your phone number to your consumer (family) account.

The transfer pin you were given was exclusively for transferring out from AT&T, in this case you need to fill out a transfer of billing responsibility to transfer the line between the two at&t accounts.

ACE - Sage

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104K Messages

2 months ago

Oh for god sakes.  @Misnlink13  explain better? 

If I'm understanding correctly you are putting two things together that have nothing to do with each other.

1.  Purchasing a phone by upgrading a line or adding a line to your family plan. 

2.   Using that phone's 2nd sim, for your business number. 

    These are two entirely separate transactions. Because you're asking for the two of them to be put together people are misunderstanding and are telling you no - which is correct. 

You can buy phone on your family plan, activate with a phone number on your family plan, the installments will be paid for on the family plan and will remain attached to the phone number that you have upgraded on your family plan. 

But there is no reason after after you have purchased the phone that you cannot add your business line to the second Sim on the phone.

It would be like any other 'bring your own device' to your business line. 

   It's a simple matter to switch the business phone number physical or e-sim from whatever phone it's in now to the 2nd esim on iPhone 14.   

I suspect you are being told no because of the same misunderstanding as the previous poster. You are not trying to migrate a business line to a personal plan, you are just trying to use the business line in the second Sim of your existing phone. 

sandblaster

ACE - Expert

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62K Messages

2 months ago

Actually @formerlyknownas I don’t think the OP wants to use his business line as a 2nd line. I think @CyberSec380 has it right. What the first two stores told him was correct but they didn’t have the phone he wants. It’s that third store that confused a port pin with transfer of billing responsibility.

ATTHelp

Community Support

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207.2K Messages

2 months ago

We are here to help you move over your business line to your family plan, @Misnlink13.

 

Thank you to the ACE's for the help.

 

To transfer your line from the business account to the family account, you will have to complete a transfer of billing responsibility (TOBR). The account holder on the business account will have to start the transfer. 

 

After that you will accept it. You will get an email that has the verification code that you will use to accept billing responsibility. Again, you will need to be an authorized user on the account. 

 

Once you have completed the transfer, you are welcome to get your iPhone 14 and add a new line if you decide.

 

We hope this information helps. Please let us know if you have any other questions or concerns. 

 

Clarissa, AT&T Community Specialist 

 

 

New Member

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3 Messages

2 months ago

@ATTHelp My company will not make me an authorized user to transfer my phone number within AT&T, but will allow me to keep my phone number so it's much easier to just leave AT&T as they have provided me with a pin to transfer the number. Thanks for trying to help.  

(edited)

ATTHelp

Community Support

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207.2K Messages

2 months ago

Thank you for the response, @Misnlink13.

 

We do understand, however the account holder of the business account has to start it, you will need to be on the family account to be able to accept the responsibility. If the business account holder is willing to take the time to do so they can if you decide to change your mind. 

 

Please feel free to reach back out if you need any other assistance. Thank you for contacting AT&T Community Forums. 

 

Clarissa, AT&T Community Specialist 

 

 

sandblaster

ACE - Expert

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62K Messages

2 months ago

@Misnlink13 You don’t need to be an authorized user on the company account, you just need them to initiate the transfer. 

ACE - Sage

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104K Messages

2 months ago

🤦🏼‍♀️. This entire conversation would have been a lot easier if the original poster had described what they were trying to do in better.  

As in: "I want to purchase a brand new phone on my family account, but then I want to transfer my service to my employers business account."

   Slinging mud on AT&T's employees, whether they are incompetent or not was completely irrelevant to the problem or gaining a solution. 

Q.    Do you plan on paying for the phone in at full price?

Q.  Or is your employer okay with you transferring the installments along with your monthly service plan?

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