Need help understanding your bill?
T

New Member

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3 Messages

Friday, October 8th, 2021 1:10 AM

I need a Solution for this

We couldn't verify this order  really came from you. For your security, we canceled it. Don't worry. Please I need solutions from this 

Accepted Solution

Official Solution

ATTHelp

Community Support

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207.4K Messages

1 year ago

Allow to share how you can replace your order and keep it from cancelling again @.

 

Your order was cancelled due to identity verification purposes, you'll have to visit your nearest Corporate AT&T Store to replace your order and verify your identity. 

 

We hope you find this information helpful.

 

Thank you for connecting with the Community!

 

Jonye, AT&T Community Specialist  

New Member

 • 

3 Messages

1 year ago

Please I need solutions for this 

New Member

 • 

3 Messages

1 year ago

Can I verify my identity online 

ACE - Sage

 • 

104K Messages

1 year ago

Nope.  Verify in person

ATTHelp

Community Support

 • 

207.4K Messages

1 year ago

We'd like to confirm how you can verify your identify for your order @.

 

As @@lizdance40 mentioned, you'll need to confirm your identity in stores to keep your order form cancelling.

 

We apologize for any inconvenience this has caused you.

 

Thank you for reaching out to the AT&T Community Forums!

 

Jonye, AT&T Community Specialist  

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