AT&T Holiday Deals & Gifts - Don't miss these holiday deals on the latest devices!
Need help understanding your bill?
ATTHelpForums's profile
Community Support

Community Support

 • 

2.7K Messages

Wed, Aug 28, 2019 7:24 PM

Closed

How to get the PUK code – Instructions from AT&T

If you locked your SIM and do not remember the code, we have you covered.

 

How to unlock a SIM with a PIN Unlock Key (PUK)

  1. Go to your account overview within myAT&T and open the My Wireless section
  2. Scroll to My devices & add-ons and choose the device that needs a PUK code
  3. Select Manage my device.
  4. Under See device options, select Get your PIN unlock key (PUK).

Be Careful - PUK2 or PUK blocked call operator  

If you enter a wrong code 10 times in a row, the SIM card permanently locks, and you will need to get a new SIM. Chat with us to and we can help!

 

ChrisZ, AT&T Community Specialist 

AT&T Help

Need help with an account specific question?  Post a new question here on the forums by clicking the "Ask a Question" button.
For additional support, please visit us at our AT&T services hub.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

Accepted Solution

ACE - Sage

 • 

102.3K Messages

1 month ago

@marvindamaniac

The PUK code is a lock on the SIM card itself which prevents an AT&T SIM card from being put from one AT&T phone into a different AT&T phone or unlocked phone and function. The purpose is to protect your service from being stolen by someone who pops your sim card out and uses it in another phone. 

    It's your responsibility to get this fixed, not AT&T's.  

 If you are unable to access your PUK code online, call AT&T, or go to AT&T and get a new sim card. 

Official Solution

Community Support

 • 

2.7K Messages

3 years ago

If you need the PUK code, we have you covered. Check out the page above to get it.

 

ChrisZ, AT&T Community Specialist 

New Member

 • 

1 Message

2 years ago

I need a sim card puk code can you help 

New Member

 • 

2 Messages

1 year ago

I need a sim card puk code can you help

New Member

 • 

2 Messages

1 year ago

I need a sim card puk code can you help

New Member

 • 

1 Message

1 year ago

I need a sim card puk code for at@t

New Member

 • 

1 Message

10 months ago

I need a puk code for my iPhone Services is w/AT&T can you help

New Member

 • 

2 Messages

1 month ago

These instructions are obsolete. There is no "Get your PIN unlock key (PUK)." under device options. I have been trying to unlock my phone since September 28, 2022 and to this day, I have a locked phone.  I have talked to at least 12 different people and none of them can help me. AT&T has rendered my PAID phone useless and still continue to charge me.

New Member

 • 

2 Messages

1 month ago

I need a sim card 

New Member

 • 

2 Messages

1 month ago

Yes, you are correct however the instructions above do not take you to a place where you can retrieve your PUK code. It no longer exists. That's my point

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.