How to contact Office of the President?

NOPE! now you see the crux of my tale! NIETHER of my interactions was external, i wiil never forget the first one 8 years ago. I didnt even know the office existed, i remember his name, jim, in michigan! Where he quoted me the company policy, and, it was escalation, ( but dont tell anyone), i said be creative, the loyalty rep made a severe error, she "stacked" a discount, but another layer of accounting, accepted it, and even sent me an email stating such! Always, always request documentation and memorialization ESPECIALLY if you suspect "dark room ploys", and finally, the (Edited per community guidelines) stage, request the corporate "mailing address for the CEO, now, that would be "mr. STINKY" lol  and finally, if you can entrap a supervisor into, calling you a choice word, yadda, yadda, yadda, again remember, you have name, date, time and request the listening of their recorded conversation! Another trick, reverse them, state : "that you too, recorded the conversation!"  Another way to enter that domain, allege FRAUD, demand to know what the company does with the MILLIONS of $9.99 late fees charged, just one million nets 10million bucks, quite a bonus for company execs! Its a crap shoot, be the squeaky wheel

If you don't want to file a BBB or FCC complaint that's your choice. But it is really the only option for talking to someone over the phone in Corporate who may be able to resolve what ever your issue is. Calls may be "recorded for training purposes" but are rarely kept long enough to obtain a copy to prove a point. Basically they are useless. If you want to record the call that's fine. But keep in mind that when you enter into service with AT&T you've agreed to Binding Arbitration so playing the lawyer card won't get you anywhere.

Emails and calls can only go so far nowadays. Creating a paper trail thru BBB or FCC does get results. They may not be the result you want but at least you get to talk to AT&T and let them know how you feel. It may even get resolved for you.

I filed a BBB complaint a couple of days ago.  How long should I expect to wait for a call back?  AT&T is the worst company I've ever dealt with.  Have only had their service since September of 2022 and I bet I have called them at least 40 times to "fix" my bill.  That's not including probably at least 20 trips to the local store.  Still not resolved.  Almost three hours on the phone with them again today.  One of my bills was over $1,100 for three lines!  Hoping a call back doesn't take too long--done dealing with this!

Usually it takes a couple of days after they've received the complaint from the BBB. However, with the current email issues they it could take a bit longer because they are probably swamped with complaints.

I was having a problem unlocking a cell phone. AT&T denied the request without an explanation of why. Not knowing what to do, I filed an informal FCC complaint on a Saturday. The following Monday I got a call from AT&T (Office of the President). While on the phone, the matter was researched and I got a clear explanation of why an unlock code had not been provided. It was because the phone I had used for 6+ years had not been registered on the account (i.e. AT&T thought I hadn't used it the required time period for an unlock). There was still a lot of back and forth about this and where I got the phone, but in the end, they did provide me an unlock code.

I still haven’t heard a word about my BBB complaint.  Now they sent me a label to return our phones and they will “see what they can do” to get us out of our phone balances so we can move on.  Based on our experiences from day one, I don’t trust that they’ll do anything and will have our phones and will still bill us for them.  Not sending them back.  Should I do an FCC complaint too to see if I get a response?  This whole situation has caused me so much stress, frustration, and anger.  I need to get resolved and move on.

FCC complaints are handled the same way as BBB complaints. They are forwarded to AT&T Corporate. Can't hurt to try.

@HLH 

You should have complained to the better Business bureau, or the FCC, as soon as you got a wrong bill. Your first bill would be high, that's normal. It's normal with Verizon too.  Can't say I would trust at&t to let you out of installments. 🤥.  More likely they take the phones back and then report any send any unpaid balances to collections. Probably take a couple of years before you find out they s¢r3wed you over.  

That's what I think too and am not going to send them back without some kind of written document guaranteeing they won't charge me.  I know that probably won't happen however.  They haven't done anything they promised so far.

Dear Roger74135

i would love that number and any other info u have I agree AT&T is pond scum