How do we reach someone adequately trained to actually HELP us at Customer Support??
SO TIRED of calling AT&T and 3 out of 4 times getting someone obviously not trained for that department, or so ''outsourced' that they very literally do not understand what I am asking asking because they barely understand or speak English.
HOW do I get someone COMPETENT to help!?
This last call was a simple question about Our data usage/renewal dates.
It took 26 minutes to get this person to even ASK how they could help me today- they spent ALL that time figuring out how to verify my identity!
By the time they understood what I wanted- and figured out how to find the info-I'd been on the phone with them for over 38 minutes and she had asked me THREE TIMES how she could help me- and EACH TIME just sat there making exasperated noises while trying to figure out what to do.
The 3rd time, I asked to speak to a supervisor-- and she AGAIN acted confused like she did not understand what I was asking until I explained slowly TWICE that it had been over half an hour, this is my business phone, and I do not have time to keep answering the same questions over and over. I had to ask her twice.
She put me on hold for another 8 minutes-- finally came back and said 'your data has been restored before today. Have you power cycled your devices ? They must be power cycled to renew your service'.
OK- yeah-- this is kind of what I was asking about- but she refused to get a supervisor, and I had an appointment in 15 minutes... so I gave up and said thank you, have a nice afternoon, and that was that.
This is my business line, I wasn't rude, did not raise my voice... but this is ridiculous!
Almost EVERY time I call!? Do I have to start charging AT&T or wasting my time during business hours?
WHAT do I have to do to reach someone that speaks decent English and is actually trained to do this job!?