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mgpeters's profile

New Member

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1 Message

Tuesday, September 13th, 2022 12:26 AM

How do I file a complaint?

I just called ATT business mobile services and they connected me to someone probably from another country - like the Filippines, it sounded like.  Strong accent and very hard to understand.  When I asked about a 3rd line, she tried to hard sell me to sign up right then and there.  Told her I would think about it.  Then asked to cancel my $8.99 phone insurance.  She then put me on hold forever until I got tired of waiting without any response and hung up.  I think it goes against their scoring if we downgrade service while on the phone with them on a call.  This was horrible service.  Was on the phone over 40 minutes; could not understand her well, and now I have to call again to get this resolved by a more honest employee.  I wish we would get automatic emailed or texted questionnaires about each call we submit to them.  Then these sort of things wouldn't happen as much.  It's very common.  I used to work at a call center and that's what people do. 

Accepted Solution

Official Solution

ACE - Sage

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118.1K Messages

2 years ago

Removing things like insurance and the next up $5 fee can be done in your online account.

Login to your account.  I prefer the application on a mobile device which seems to be more functional than the website for this purpose.

Or web path... 

  • At the top of the page, click on Wireless
  • View My Plan & Features
  • Select the Manage link for the device you which to remove the protection
  • Under the Manage my Current Features section, select Protection
  • Select Remove This Feature
  • Follow the prompts to complete your change

ACE - Expert

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14.4K Messages

2 years ago

You don't have to call again; everything you want to do can be accomplished online.

2 Messages

10 months ago

My name is Kayla Thom, I am the Office Manager for Lebanon Family Dentistry in Lebanon, MO. It has been suggested by AT&T customer service representative, Hanna, that I make my complaint here in order to have it viewed by a supervisor. She said without an account number and access pin she can not transfer me to a supervisor. We are an established dental office in Lebanon, Mo. We have our telephone service through Fidelity not AT&T. We have been made aware by our employees and our patients that they are not able to reach our office when contacting us using their cell phones with AT&T service plans. Customer service has suggested we reach out to the people who can not contact us to let them know they may need to refresh their mobile device. The irony of this is, how do we know WHO is not able to contact us? If we have new patients trying to reach our office and the call can not go through, they will just call another office. This issue is costing our practice valuable business. Our office is not the only business in town having this issue with AT&T. AT&T should be aware that at some point a business with the resources to bring legal action against them will surely be affected. It is my opinion that this issue is one AT&T needs to address quickly and effectively and stop putting the responsibility onto the affected business or the mobile service subscriber. I would like to request to be contacted by a supervisor to discuss our options further at our office e-mail: [email scrubbed] our office telephone numbers: 417-588-1690/417-588-3670 or on my personal cell phone: 417-664-3152

(edited)

ACE - Expert

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27.9K Messages

10 months ago

@LFDLLC725   THIS IS A CUSTOMER POPULATED MESSAGE BOARD AND NOT A WAY TO CONTACT AT&T.  

Secondly, this is a PUBLIC message board.  Please remove your PERSONAL information using the 3 vertical dots.  

2 Messages

10 months ago

Thank you for your advice. I wondered about that. Why in the world did the customer service agent even tell me to do this? She was very specific to include ALL of the ways of contacting the office in my post. 

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