Hold times - 6hr 44min
I am currently on a family plan and am trying to break off into my own plan. Due to Covid-19 stores are closed and when calling Transfer of Billing at 877-971-6092, I was on hold for 1hr 30mins last night 3/25, and for a total of 6hrs and 44mins today (3/26). Is anyone else experiencing these wait times? It is unacceptable and need this transfer complete.