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edwardrodriguez82292's profile

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1 Message

Monday, May 1st, 2023 1:29 AM

Have not recieved my virtual rewards card

Have not recieved email for my virtual rewards 

Accepted Solution

Official Solution

Community Support


232.9K Messages

1 year ago

That's definitely something we want to look into for you, edwardrodriguez82292. When it comes to receiving notifications about your AT&T Virtual Rewards Card here's what you need to know.


The important date here is the installation / activation date (and not the order date). You should receive a reward notification email or letter within 6 weeks after your service was installed and/or activated.


If it’s been at least 6 weeks since your service was installed and/or activated, please visit the online reward center and enter your Claim number and ZIP code or account number and ZIP code. All of your eligible rewards will be displayed there.


If you still have questions on your reward, please contact the AT&T Reward Center by calling the number located on the contact us page. To help us answer your questions as quickly as possible, please have your AT&T bill on hand with the following information:

  • Services ordered
  • Date services were ordered
  • Date services were installed

This info and more can be found under the Frequently Asked Questions section of the AT&T Reward Center.


We hope this information helps. Let us know how this goes. We want to make sure that you have a definite resolution to your experience.


Lar, AT&T Community Specialist

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