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Related help: Report an unauthorized AT&T account or an account change
Has anyone's Hotspot been taken over by another phone?
I have a Samsung Galaxy A11 and a Hotspot plan. A couple of weeks ago I could not access my Hotspot. The access button was grayed out. When I looked at the network, it showed a different phone and a different password. My phone had to be factory reset. How can I prevent this from happening again?