Global Fraud Management follow-up
I had a fraud investigation done on 6/29/22 by the AT&T Global Fraud Management Department, Account #(EDITED). I have received 2 e-mails confirming fraud had occurred, and that my Acct# would be revised to refund the fraudulent charges totaling $1,987.32.
It has been over 6 months now, and I continually received billing statements with the above stated amount. My wireless service is now disconnected, and AT&T has turned this issue over to a collection agency.
My wireless account # was (EDITED). Pass Code, (EDITED)
Trying to settle this issue over the phone has been a futile effort to get anyone to answer this complaint. It is now affecting my credit score and the continued harrassment is now unacceptable.
If I don't receive an acceptable replay for the resolution of this matter, I will be forced to seek legal assistance.
(EDITED per Community Guidelines - removed personal information)