Getting Screwed out of $500
Had to resubmit my rant. I was out of town and didn't know I had responses. This website "closed" my question. I'm not sure how to re-open so that why I'm reposting
ATT is trying to scam me and pay for their mistake!
The following is the most utter corporate (Edited per community guidelines) I’ve ever heard in my entire life!
I recently upgraded to the iPhone 14 promax on the upgrade program (that I pay extra for each month) in October. AT&T sent me my new phone along with “their” shipping label and box. I did all that was required wiping the phone etc. etc. box it up, dropped it off at the UPS store… now in retrospect, the one thing I did not do was take a picture of that tracking number! I never have had to do that in the past, as this is not my first, second, third, fourth or fifth time upgrading a phone.
I got a random email from AT&T saying that they’re about to charge my account over $500 because they can’t seem to find my phone that I returned to them and they’re telling me there’s nothing else that can be done . I talked to a total of three customer service agents. all of which gave me a different story and at the end of the last story. the rep told me that for these upgrade phones, when you return them, they don’t actually go to AT&T! they go to a third-party who opens them, then sends a message to AT&T about how much money to refund someone’s account. In my eyes this could be gotten lost anywhere along the food chain, either with UPS, their third-party (Edited per community guidelines) or AT&T themselves. I kept that phone in pristine shape, with covers on front and back side. There was a(Edited per community guidelines)olutely nothing wrong with the phone so there’s no reason why , I wouldn’t receive full credit for it. now they’re trying to tell me there’s nothing that can be done, which is complete hogwash …there is always something to be done. one of the techs that I talked to said that they had the package but not the phone. The other tech said they can’t find the package, then the third tech (told me about the third-party crap) that they couldn’t find anything. I need help I can’t afford this massive amount and if they don’t rectify this quickly, I’m just gonna cancel the account and instead of my wife coming over to my phone plan I’ll go over to hers on Verizon because this is complete crap !!!
i’m reaching out to a few YouTube influencers that I know to make a video about this because this is ridiculous corporate (Edited per community guidelines)!!!