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KohlM's profile

New Member


1 Message

Wednesday, May 31st, 2023 9:23 PM

Get a line cancelled and refunded for service I never had.

In July 2022, I purchased a phone from Best Buy and then returned the phone 2 weeks later to Best Buy.  I am currently being charged installments on the phone I returned and I am getting charged for a line I do not have.  I have contacted Best Buy and ATT about the situation.  I have sent in my copies of the receipts and return receipts and the issue is still there.  Who do I need to contact to escalate this issue as I keep getting no where with basic customer service?

ACE - New Member


637 Messages

4 months ago

Escalate through BBB and put the report in about Best Buy. They clearly didn't report the return to AT&T correctly.

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