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Llw61862's profile

New Member

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3 Messages

Thursday, March 23rd, 2023 1:16 PM

Fraud!!

I called AT&T to get a $10 watch fee taken off and next thing I know I had upgraded 3 phones and was told I was eligible for a free Apple Watch watch. Well I didn’t really want an Apple Watch, but it was free. 🤷🏻‍♀️

Fast forward to today when I received the bill. Not only did they double charge my $35 activation fee (x3), I had $191 charge for my “free” watch. $135- Unlimited Wearable, $9.17 (1 of 36), plus ?other fees. Remember, I originally called to cancel the $10 “unlimited wearable” charge. 

And here is the kicker, after spending 2 hours on the phone I was transferred to their “loyal customer” department (we have been paying $450 a month to AT&T for 25 years!) and they accused me of lying about the free watch. After another hour they told me if I returned my “free” watch they would partially credit my account. ARE YOU KIDDING ME?!

ACE - Sage

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117.8K Messages

1 year ago

Yeah you know that stuff they emailed you to sign?   The terms of service?  It explained to you how the free watch deal worked, how upgrades work, and how you get credits for devices that are free. 

You didn't READ IT.

And you still have to pay the service on free devices.   If you cancel service then the remainder of the balance of the installment is due in full on the next bill and any credits that you were going to get for the watch Being free are now void..

I don't see any fraud on AT&T's part.   Or maybe you just described the situation really really poorly. You want to try again?

And if you wanted to lower your bill why did you upgrade?   If you intended to lay out a situation in which AT&T somehow committed fraud, you haven't done that.

As near as I can tell you called to cancel a watch line which they did but you either own an early termination fee or installments which they put on your next bill. And you bought a new watch so they charged you an upgrade fee to activate a new watch line which is totally correct. Now if they charged you six upgrade fees for only three new devices then they messed up and you certainly should call and complain.

New Member

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3 Messages

1 year ago

My concern was not with lowering my bill. (Perhaps you should reread my post). My concern was regarding a charge on an Apple Watch for a service that we never used. 

I have no issue with the upgraded phones. However, I was told the watch was free with the upgrade of my phone. I also explicitly made it clear that I did not want a phone line (and more charges like the one I called in to cancel). The AT&T employee told me “she just had to assign a number so no one gets confused”. Now maybe you think lying to customers is fine (regardless of what the fine print says, as I am pretty sure even you don’t always read the fine print), but I don’t put up with that (or the double charges) and neither will the BBB and the FCC. Trust me, this is not the first time AT&T has done this to me. 

Community Support

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232.3K Messages

1 year ago

Hi there @Llw61862, we're here to assist with your double charges that are listed under your bill.

 

As stated by @formerlyknownas, you still will need to pay the service on free devices.

 

But let's get you directed to a Direct Message in order to review the charges. Please locate the chat icon next to the bell icon in the upper right-hand corner of the forums page.

 

In the meantime, please gather your account information to be provided in a separate message.

 

We look forward to assisting you soon.

 

Ashley, AT&T Community Specialist 

New Member

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3 Messages

1 year ago

Charges have been removed, “free” watch has been sent back, and I have contacted the BBB and the FCC regarding AT&T’s complacency in false verbal advertising. Don’t pretend I am the first person that this has happened to. Just go on any social media platform and you we see all of the negativity regarding AT&T. 

Regarding @formerlyknownas, you should hire him/her. He/she would fit right in with your “loyal customer” service employees.  

Goodbye AT&T!

ACE - Sage

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117.8K Messages

1 year ago

@Llw61862

Okay let's simplify this so maybe it will make sense to you. You go to a cellular provider and they say well if you add a new phone line for your youngest child we can give you a free phone. So you understand that you'll get Bill credits on the phone to make it free but you do have to pay for service on that phone line?

Yes?  Good

Now remember back 10 years ago when they would give you free phones all the time. You could upgrade and get a free phone but you were under to your contract with an early termination fee. Which means if you canceled your phone line by taking it to a different service provider you had to pay a big fat early termination fee.  

Got it? 

Yes? 

Good.  Then we're headed in the right direction because your complaint about being charged service on a watch and an early termination fee on a watch is exactly the same. 

If they sell you a free phone,  a free watch or a free tablet. You get the device for free, but you have to pay for service.

And if you cancel service on a free device, you have to pay an early termination fee.  

There is never a situation where a business is going to give you a piece of electronics worth several hundred dollars without there being some quid pro quo. And if you read everything that you agreed to when you took home that watch for free, it told you that there was an early termination fee or that you were receiving Bill credits every month against that free watch and if you canceled early you would owe the balance. 

Read what you sign. Because you are signing a legal document which obligates you to compensate the carrier for equipment 

ACE - Sage

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117.8K Messages

1 year ago

@Llw61862

😂. They could not possibly pay me enough to work for them. First of all I'm blissfully retired and I left AT&T because of their crappy customer service.  And I went over to Verizon where I could get their crappy customer service instead.

The difference between you and I, is I read everything. And I never sign anything either online or in person without reading it.

I know that the old adage if something sounds too good to be true it probably is.

I don't believe that anyone is going to give me a $300 piece of electronics and actually not want me to compensate them in some way.  I'm looking for the catch. 👀

Ignorance is only Bliss until the bill comes in

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