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CAYO's profile

New Member

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6 Messages

Tue, Sep 27, 2022 7:43 PM

FirstNet is NOT helpful to its deployed customers!!

I am the POA for my deployed brother (he is the FirstNet customer). We have spoken to at least three employees at this point to get his military cancellation because of where he is deployed. We did exactly as the first employee said to do and nothing happened. I called and spoke to another person who submitted a case and said we should have an answer by the end of August 2022. Mid September I called back for the resolution since I hadn't yet received a notification of resolution, and spoke to yet another person, this person was a complete waste of time! Not helpful and was super slow to get me the information I was requesting. When asking for her supervisor or the Att Complaint line she would put me on holds and then come back on the line with different information. She even tried to argue with me about his level of reach-ability while he is deployed. I am sick of this. I just want to be able to cancel my brother's service so he can not have to think of this when he's able to call home! Someone, please help! 

New Member

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6 Messages

2 months ago

When following links from firstnet cancellation emails, links are not helpful. When prompted to log in, firstnet account information doesn't work. When I try to create an account, it tells me I am a firstnet account holder and cannot create an att account.... 

Constructive

Employee

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30K Messages

2 months ago

firstnet has nothing to do with military deployment 

New Member

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6 Messages

2 months ago

FirstNet is for first responders, to include the National Guard. Currently this National Guard customer was called to active duty and is deployed overseas, after his ATT service contract began. Under the Service Members Civil Relief Act, the customer is eligible to pay no early termination fees and his number is supposed to be held for up to 39 months, at no cost. He has always been in good standing in his account and has been charged (and paid all) bills while deployed. An online cancel request was submitted online and the follow on steps do not make sense. 

(edited)

Constructive

Employee

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30K Messages

2 months ago

deployed military must go into a corporate store and submit their deployment orders and cancel service 

New Member

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6 Messages

2 months ago

https://www.att.com/support/article/wireless/KM1046235/

This link does not support your comment. It says to cancel via fax, email or mail.

ACE - Expert

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23.6K Messages

2 months ago

So did you fax, email, or mail?

Ways to reach us
Email
  • Submit requests and copies of deployment orders to the AT&T Military Support Team:
      [email scrubbed]
  • Include Military Cancellation or Military Restoral in the subject line of the email.
  • Compress documents larger than 2MB in a zipped file before attaching them.
Fax 847.513.5954 (long distance charges may apply)
Mailing address Attn: Military
8089 South Avenue
Boardman, OH 44512

(edited)

New Member

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6 Messages

2 months ago

I started with phone call, then I faxed in all requested information and then followed up with two phone calls.

ACE - Expert

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23.6K Messages

2 months ago

Plan C would be snail mail.  I would send it Registered, Return Receipt Requested.

ACE - Sage

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102.2K Messages

2 months ago

@CAYO

This has come up before, exact same problem.

https://forums.att.com/conversations/wireless-account/firstnet-military-suspension/631ffb7d7c2ab96af9f0db2a

For whatever ridiculous reason, at&t/firstnet never considered national guard.  🙄

 

I'll send a message to dimitry and see if we can expedite. 

fisher77

New Member

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8 Messages

2 months ago

Cayo, I just had luck with a mailed letter to that Boardman, Ohio address. Godspeed.

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