New Member
•
3 Messages
Error Upgrading Device
Website Error when trying to upgrade phone through business account
I have been trying to upgrade a watch through the website for a week now, but it keeps bringing up the same error:
Call us or visit a store
Looks like you can’t upgrade your device online. Call 800.331.0500 or visit an AT&T store, and we’ll help you get upgraded.
AUTH-UPH-001
The accounts page used to work fine & recognized the make/model of all devices I have on the account. I called and spend an hour on the phone with no resolve, so I still can't upgrade through the site.
I want to be able to do this online and not at a store or by calling, it's not convenient.
Is there any way to fix the website so I can upgrade via my online account as I have in the past? I have cleared all cookies multiple times, tried on 3 different browsers, 2 different computers, and on my phone—the same error on all.
Thanks in advance for any help.
Accepted Solution
ATTHelp
Community Support
•
225.8K Messages
5 months ago
Hi there @MTremblay,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).
Brian
AT&T Business Social Media
0
MTremblay
New Member
•
3 Messages
5 months ago
I tried to DM you, but the link expired. It was a holiday weekend.
0
0
ATTHelp
Community Support
•
225.8K Messages
5 months ago
Hi @MTremblay,
We're sorry we missed you, let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).
Charlene
AT&T Business Social Media
0
0
MTremblay
New Member
•
3 Messages
4 months ago
I was contacted over 20 days ago and then no follow up as promised.
Uh oh! Something went wrong
0
0
isitpete
Contributor
•
7 Messages
2 months ago
Has anyone ever got this resolved? It has been asked 100 times but no-one will give an answer for some reason.
0
0