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MTremblay's profile

New Member

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3 Messages

Thursday, June 29th, 2023 2:41 PM

Error Upgrading Device

Website Error when trying to upgrade phone through business account

I have been trying to upgrade a watch through the website for a week now, but it keeps bringing up the same error:

Call us or visit a store

Looks like you can’t upgrade your device online. Call 800.331.0500 or visit an AT&T store, and we’ll help you get upgraded.

AUTH-UPH-001

The accounts page used to work fine & recognized the make/model of all devices I have on the account. I called and spend an hour on the phone with no resolve, so I still can't upgrade through the site.

I want to be able to do this online and not at a store or by calling, it's not convenient.

Is there any way to fix the website so I can upgrade via my online account as I have in the past? I have cleared all cookies multiple times, tried on 3 different browsers, 2 different computers, and on my phone—the same error on all.

Thanks in advance for any help.

Accepted Solution

Community Support

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232.9K Messages

1 year ago

Hi there @MTremblay,
We want to help. Let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

Brian
AT&T Business Social Media

New Member

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3 Messages

1 year ago

I tried to DM you, but the link expired. It was a holiday weekend. 

Community Support

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232.9K Messages

1 year ago

Hi @MTremblay,
We're sorry we missed you, let’s meet in a Direct Message on this. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the forums).

Charlene
AT&T Business Social Media

New Member

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3 Messages

11 months ago

I was contacted over 20 days ago and then no follow up as promised. 

Uh oh! Something went wrong

Please call us at 800.331.0500, so we can help with your order.

Retry
BUSINESS_SMB_SOC_CODE_MISSING

Contributor

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7 Messages

9 months ago

Has anyone ever got this resolved? It has been asked 100 times but no-one will give an answer for some reason.

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